Our Commitment to Privacy
We highly value the privacy of our website visitors and are unwavering in our commitment to safeguarding it, consistent with applicable laws, including the Act respecting the protection of personal information in the private sector.
Scope of the Policy
This Personal Information Protection Policy (referred to as the “Policy”) pertains to Medi-Club physio. , the owner of the Medi-Club Physio name and trademark, as well as the Medi-Club Physio and sports medicine clinics. In this Policy, collectively, these entities are referred to as “we.”
Overview
This Policy sets out our principles and guidelines for collecting, using, disclosing, and retaining personal information. Additionally, it delineates the measures employed to safeguard your personal information and elucidates your rights to access it. Please note that personal information collected offline may also be governed by contractual provisions.
Collection of Personal Information and Its Purposes
Personal information is characterized as any information related to an individual that allows for their identification.
When you visit our website, you have the choice to browse it without revealing personal information. In these instances, our web server exclusively logs your IP address for statistical purposes. This includes assessing trends in website usage, calculating the average duration of visits, compiling user statistics, identifying viewed web pages, and assessing the overall performance of the site.
The only personal information we gather is the information you willingly furnish to us, either through online forms for contacting us or subscribing to our newsletters, or through offline communication in the context of a commercial relationship between you and us. This information is collected for the following purposes:
- Managing newsletter subscriptions, facilitating effective communication, and promoting our products and services.
- Managing your medical records and upholding our contractual relationship with you, particularly in your capacity as healthcare professionals.
Moreover, we employ log files, commonly known as “cookies,” on our website. Cookies are information files stored by your web browser on your device (computer or mobile phone). Cookies serve various purposes, including recognizing you as a website visitor, tracking the sequence in which you access different site pages, enhancing site functionality, meeting the informational needs of our visitors, identifying and targeting visitors who exhibit interest in specific site pages.
Please be aware that cookies do not store personal information, but they can enhance your browsing experience by customizing it based on your interactions with our clinic and team members. Additionally, they enable the presentation of Medi-club advertisements on other websites visited by our website users. You have the choice to configure your browser settings to receive notifications when a cookie file is received and to grant or deny permission for cookie storage on your device.
Consent
We request your explicit consent when we collect information about you, ensuring that its usage aligns with the specified purposes mentioned earlier. It is mandatory for us to obtain your consent before utilizing your information for other purposes or gathering additional data about you. You maintain the right to withdraw your consent, though this is subject to legal or contractual constraints.
In certain circumstances, there may be a legal or security obligation that compels us to collect, use, or disclose your personal information. This typically arises when data collection is vital for investigating breaches of contracts or laws, identifying fraudulent activities or criminal behaviour, or enforcing applicable legal statutes. In such situations, seeking your consent may hinder the achievement of the intended objectives of collecting this information.
Limitations and Security Measures
Our data gathering is confined to information that is essential for the stated purposes. We directly collect personal information from you, unless you have given consent for third-party data collection or when such collection is legally permitted. We do not have the authority to disclose your personal information to any party without your consent, except when required by law.
Only individuals who have the proper authorization and require your personal information for their job responsibilities can access it. We collaborate with third-party service providers and partners responsible for website maintenance, application development, hosting, and related services. These external parties are only provided with essential information required for fulfilling their tasks. Our agreements with these service providers mandate them to uphold the confidentiality of your data and comply with laws governing personal information protection.
Retention Period
We keep your personal information for the specific period required to accomplish its intended objective, following which we ensure its secure and permanent deletion. Throughout the data destruction process, we enforce stringent measures to prevent any unauthorized access.
Security Measures
We have put in place rigorous security protocols to ensure the confidentiality of the personal information you entrust to us, safeguarding it from potential risks such as loss, theft, unauthorized access, disclosure, copying, use, or alteration. However, it’s important to acknowledge that no method of transmitting data over the Internet or storing it electronically can provide an absolute guarantee of 100% security. Therefore, we cannot assure you that your information will not be accessed, acquired, disclosed, altered, or compromised as a result of potential breaches in our physical, technical, or administrative safeguards. Any transmission of information to us is done at your own discretion and risk.
Rights of Personal Information Owners
Under applicable data protection laws, individuals possess specific rights, including:
- Access/Portability: You have the right to inquire about the existence of your personal information in our possession. If found, you can request access to this information, enabling you to verify the data we hold and understand its usage.
- Accuracy: We are obligated to ensure that the personal information in our possession is accurate, complete, not misleading, and up-to-date.
- Rectification: You have the right to request the correction of incomplete or inaccurate personal information we hold.
- Consent: While we collect and utilize personal information with informed consent, you retain the right to withdraw your consent for information communication or usage at any time.
- Erasure: In specific circumstances, you may request the erasure, destruction, anonymization, de-indexing, or removal of your personal information. These circumstances may include data that is no longer required for its original purpose or upon consent withdrawal. We process these requests in compliance with applicable data protection laws.
Enquiries and Complaints
We pledge to respond to your inquiries and thoroughly investigate any complaints concerning your personal information.
Policy Amendments
We retain the right to modify this Policy. Any alterations will be updated on our website, accompanied by a notice of the changes. Your use of our site following the posting of such notice constitutes your consent to these modifications.